mcw c Privacy Policy

Introduction and Scope

mcw c gives the highest priority to the privacy of platform users. This privacy policy explains how mcw c collects, processes, stores and protects the personal information of its members. This policy applies to the mcw c website, mobile app and all related services.

By using any mcw c service, you are considered to have accepted the terms of this privacy policy. Please read this policy in full before creating an account or using our services. This privacy policy should be read together with our Terms and Conditions, as both documents together define the relationship between you and mcw c.

This policy has been prepared with members based in Bangladesh and Bengali-speaking users in mind. mcw c is committed to ensuring the security of the information you provide when using our services.

Information We Collect

mcw c collects several types of information, detailed below:

2.1 Registration and Identity Information

Information you are required to provide when creating an account:

• Full name (as per national ID)
• Date of birth (for age verification)
• Mobile number
• Email address
• Residential address
• National ID or passport number (where identity verification is required)

2.2 Financial Transaction Information

During deposits and withdrawals, we record the following:

• Payment method (bKash, Nagad, Rocket, Upay, bank transfer)
• Transaction amount and date
• Mobile banking number or bank account number (as applicable)
• Transaction reference ID

mcw c uses SSL encryption to ensure the security of financial information. For details on deposit and withdrawal methods, please visit our FAQ page.

2.3 Usage and Activity Information

Information collected automatically while using the platform:

• IP address and device information
• Browser type and operating system
• Login and logout times
• Gaming history and betting records
• Session duration and browsing behaviour
• Geographic location (country level)

2.4 Communication Information

When you contact customer support, records of that conversation, details of complaints or requests, and resolution information are stored.

Purpose of Data Collection

mcw c uses your information only for specific and legitimate purposes. Each purpose is clearly set out below:

3.1 Account Management

Your information is used to create, verify and maintain your account. This includes identity verification, password recovery and ensuring account security.

3.2 Service Delivery

Your information is used to provide gaming services, process deposits and withdrawals, award bonuses and enable participation in competitions.

3.3 Fraud Prevention and Security

Your information is analysed to detect multiple account creation, money laundering and any other dishonest activity. This is essential for protecting the interests of all genuine members.

3.4 Customer Service Improvement

Usage data is analysed to improve your experience and raise service standards. mcw c's live chat and email support teams use this information to resolve your issues quickly and effectively.

3.5 Marketing and Promotional Communications

If you have consented to receive marketing messages, your contact information may be used to send relevant offers and updates. You have the right to withdraw this consent at any time.

3.6 Legal Compliance

Information is retained to comply with applicable laws and regulations. Information may be provided in response to lawful requests from relevant authorities.

Data Storage and Security

mcw c uses industry-standard technology and practices to ensure the security of your information.

4.1 Encryption Technology

SSL/TLS encryption is used when transferring sensitive information. Passwords and financial data stored in databases are kept in an encrypted state.

4.2 Access Controls

Only authorised personnel may access your information, and only when required for a specific task. All access is logged and regularly reviewed.

4.3 Server Security

mcw c's servers are housed in secure data centres and regular security audits are carried out. Firewalls and intrusion detection systems are active to prevent unauthorised access.

Sharing Information with Third Parties

mcw c does not sell your personal information or provide it to any third party for commercial purposes. However, limited information sharing may occur in the following specific circumstances:

5.1 Service Providers

Necessary information may be shared with trusted partner organisations for payment processing, technical support and other essential services. These partners are contractually bound to maintain the confidentiality of the information.

5.2 Game Software Providers

Game providers on mcw c (such as Pragmatic Play, PG Soft, Evolution, JILI) may use the minimum information necessary to operate their services. This information is used solely for game-related purposes.

5.3 Legal Requirements

If mcw c is required to disclose information under a court order, a lawful request from a government authority or applicable law, it will be obligated to do so. Where possible, you will be notified in advance.

5.4 Fraud Prevention

Limited information may be shared with industry-standard identity verification organisations to ensure the overall security of the platform and prevent fraud.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the mcw c website and app.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the website — maintaining login sessions, security verification and ensuring the platform operates correctly. Disabling them will prevent you from using the service.

6.2 Functional Cookies

These cookies are used to remember your preferences and settings (such as language and theme). They help ensure you have the same experience the next time you log in.

6.3 Analytical Cookies

These cookies are used to analyse website traffic and understand user behaviour. Data collected this way is analysed in anonymised form.

6.4 Cookie Controls

Cookies can be managed from your browser settings. However, disabling essential cookies may prevent some parts of the site from working.

Your Rights

As a member of mcw c, you have certain important rights over your own information:

7.1 Right to Access

You may request a copy of the information mcw c holds about you at any time. Upon a request made through the specified process, it will be provided within a reasonable time.

7.2 Right to Rectification

You have the right to request correction of any inaccurate information. Ensuring accurate information is important for maintaining the quality of our service.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, this request may not be possible to fulfil where there are legal obligations or ongoing transactions.

7.4 Right to Opt Out of Marketing

If you do not wish to receive promotional messages, you may contact customer support at any time to stop them.

7.5 Right to Complain

If you have any concerns about data protection, you may raise a complaint directly with mcw c's customer support. We treat every complaint seriously.

To learn more about your rights and options regarding responsible gaming, including self-exclusion, please read the Responsible Gaming page.

Data Retention Period

mcw c does not retain any information longer than necessary.

8.1 Active Accounts

Information is retained for the entire duration that your account remains active. This information is essential for providing services.

8.2 After Account Closure

Even after an account is closed, financial transaction records and identity-related information may be retained for a specified period as required by applicable law.

8.3 Marketing Data

If you withdraw consent for marketing communications, the relevant information will be promptly deleted or deactivated.

Protection of Underage Members

mcw c strictly refrains from providing services to anyone under the age of 21. Age is verified at the time of account registration and ID documents may be requested in cases of doubt.

If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be securely deleted. Parents or guardians may notify our customer support of any suspicious activity.

Changes to This Policy

mcw c reserves the right to update this Privacy Policy as needed. For any significant changes:

• The updated policy will be published on this page and the "Last Updated" date will change.
• Registered members will be notified by email or through platform notifications.
• For important changes, your consent to the new policy may be requested at the time of login.

Continuing to use the platform after updated policies are published will be considered your acceptance of the new policy. We recommend checking this page regularly.

Contact

If you have any questions, concerns, or requests regarding the Privacy Policy, please contact mcw c:

• Live Chat: Use the platform's live chat for 24/7 direct support — available in both Bengali and English.
• Email: [email protected]

We treat all privacy-related requests with the utmost importance and try to respond as quickly as possible. To learn more about mcw c, read our About Us page.